A 30% non-refundable booking fee is required for all hires to secure your event date.
Full balance must be paid no later than 14 days prior to your event date.
Hires are quoted from Friday to the following Monday, if required earlier or later an early collection or late return fee will be charged.
Delivery charges, set-up and pack up fees are additional unless otherwise indicated.
These charges are a guide only as individual variations may occur. Prices confirmed at payment of deposit on bookings will be honoured.
Public Holiday Surcharge
A 10% public holiday surcharge will be applicable if requested to work on a public holiday.
All cancellation charges are as follows:
A REFUNDABLE bond will be required 14 days prior to the event to account for any loss or damage during the event. This bond will be returned in full after the event if no breakage, loss or damage has occurred. However, if items are returned unclean, broken or substantially damaged, the hirer will forfeit the bond to the owner.
Mackay Rustic Hire & Events reserves the right to bill the client if substantial loss or damage occurs above the bond reserve. Refund of the bond is solely at the owner’s discretion.
Refund of the bond will be by direct bank deposit within 14 days of the event/hire.
All equipment is thoroughly checked, counted, and cleaned prior to delivery or collection from our premises.
In the event of bad weather we will do our very best to accommodate your requirements. However if it is too windy for the arbours/lights or any risk of damage to our items we reserve the right to refuse using them in unsafe circumstances.
A back up wet weather plan MUST be organised well in advance
Unused items due to weather will not be refunded
Our hardwood trestle tables must be transported using padding & secured correctly. Tables are to be returned clean, wax, stain and dent free.
Our vintage lounges must be returned in the same condition as hired.
These lounges are very expensive, and any damage during the hire, will be the full responsibility of the hirer.
Our peacock chairs are very expensive and delicate. Strictly one person per chair! The arms of the chairs are not designed to bare weight. In the event that the chairs need to be moved, they are to be carried by the spine.
Our light poles MUST be pegged into the ground at all times when assembled .
Smoking is prohibited on the mats and throws. And damage due to spills and burns will need to be fully paid for. Mats are not to be used on wet ground or in wet weather.
Our garlands may vary in length, thickness and design, Garlands MUST NOT be used near any FLAMES. Where garlands are used, real candles are prohibited however LED candles can be used as a replacement. As the garlands are made out of synthetic material they can easily catch on fire which can cause damage.
Our wax LED candles,must not be stored and exposed to full sun as they will melt and lose their shape. They must be stored in a cool dry location. Wax candles used under clear marquees must not be put out until dusk and stored away after the event.