Terms & conditions

A 30% non-refundable booking fee is required for all hires to secure your event date.

Full balance must be paid no later than 14 days prior to your event date.

Hires are quoted from Friday to the following Monday, if required earlier or later an early collection or late return fee will be charged.

Delivery charges, set-up and pack up fees are additional unless otherwise indicated.

These charges are a guide only as individual variations may occur. Prices confirmed at payment of deposit on bookings will be honoured.

Public Holiday Surcharge 

A 10% public holiday surcharge will be applicable if requested to work on a public holiday. 

All cancellation charges are as follows:

• Cancellation must be in writing
• If cancellation occurs more than 28 days of the event, we reserve the right to charge a cancellation fee of 30% of the cost of the event hire
• If cancellation occurs 28 days or less of the event, we reserve the right to charge a cancellation fee equal to 50% of the total cost.
• If the cancellation is less than 14 days of the event, we do not offer a refund

A REFUNDABLE bond will be required 14 days prior to the event to account for any loss or damage during the event. This bond will be returned in full after the event if no breakage, loss or damage has occurred. However, if items are returned unclean, broken or substantially damaged, the hirer will forfeit the bond to the owner.  

Mackay Rustic Hire & Events reserves the right to bill the client if substantial loss or damage occurs above the bond reserve. Refund of the bond is solely at the owner’s discretion. 

Refund of the bond will be by direct bank deposit within 14 days of the event/hire.

• All items are to be returned clean and dry unless otherwise arranged
• Unused hired items cannot be refunded

All equipment is thoroughly checked, counted, and cleaned prior to delivery or collection from our premises.

• Any discrepancies or dissatisfaction must be brought to our attention in person or in writing no later than 24 hours of the event
• Equipment and decorations remain the property of Mackay Rustic Hire & Events. All items/hired goods are to be used for their designed purpose only. Mackay Rustic Hire & Events accept no responsibility or liability for damage to property or persons from the use of the hired equipment and items once they have left our place of business.
• The hirer acknowledges that they are aware of the proper use for which the goods are designed, have inspected the goods, and agree that the goods are in clean condition, good working order and fit for the purpose of the event. Please note that our items are regularly hired and may not be in perfect condition.
• If upon collection, the goods are found to be unclean, damaged or missing, not in the same condition as delivered/set up, or not in working order, the hirer shall pay the owner the full expense and costs incurred in order to return the goods to clean working condition or full replacement costs where repair is not possible.
• Notice for linen hire (including cushions and table cloths), damage to linen includes but is not limited to – mildew, tears, cuts, burns – sparkler splatters, candle wax, cigarettes, writing or pen marks
• Cushions, throw rugs, artificial flower arrangements, macramé items, lounges MUST NOT be left outside overnight if the hirer agrees for the times to be collected the following day, after the party the items must be stored in a clean, dry undercover location.
• In the event of rain – all our items must be moved undercover.
• Our standard collection hours are from 8am – 5pm Friday & Drop off hours are 8am – 5pm Monday. If items are to be picked up & returned outside of these hours, prior arrangements must be made & may incur a fee.
• If for any reason items need to be restyled due to weather or other unforeseen events – Mackay Rustic Hire & Events reserve the right to charge a fee for extra styling/time.

In the event of bad weather we will do our very best to accommodate your requirements. However if it is too windy for the arbours/lights or any risk of damage to our items we reserve the right to refuse using them in unsafe circumstances.
A back up wet weather plan MUST be organised well in advance
Unused items due to weather will not be refunded

Our hardwood trestle tables must be transported using padding & secured correctly. Tables are to be returned clean, wax, stain and dent free.

Our vintage lounges must be returned in the same condition as hired.

• DRINKS, FOOD and SMOKING are prohibited on the lounges at any time. 
• The lounges are to be used for photo props only. 
• They must be stored under cover overnight.

These lounges are very expensive, and any damage during the hire, will be the full responsibility of the hirer. 

Our peacock chairs are very expensive and delicate. Strictly one person per chair! The arms of the chairs are not designed to bare weight.  In the event that the chairs need to be moved, they are to be carried by the spine.

Our light poles MUST be pegged into the ground at all times when assembled .

Smoking is prohibited on the mats and throws. And damage due to spills and burns will need to be fully paid for. Mats are not to be used on wet ground or in wet weather.

Our garlands may vary in length, thickness and design, Garlands MUST NOT be used near any FLAMES. Where garlands are used, real candles are prohibited however LED candles can be used as a replacement. As the garlands are made out of synthetic material they can easily catch on fire which can cause damage.

Our wax LED candles,must not be stored and exposed to full sun as they will melt and lose their shape. They must be stored in a cool dry location. Wax candles used under clear marquees must not be put out until dusk and stored away after the event.