frequently asked questions
Do you have packages?
Yes, please see the package tab under hire items or contact us to customise a package for your event.
Are prices displayed inclusive of GST
No, all prices shown are exclusive of GST.
The total cost formally quoted to you at time of booking will be the price you pay which will include GST.
Do you have a minimum hire?
Yes we do. Our minimum hire for DIY pickup is $100 and $300 if you require delivery but please contact us about delivery, we may be able to assist.
What is the packing fee for?
The packing fee is the time it takes us to pack up, box and wrap the items ready for pickup or delivery - the packing fee is included in any delivery fee but may be charged on DIY pickups.
Are we able to pick up our hire order?
We do offer a DIY service enabling you to collect small orders. Each order is individually considered for DIY pickup depending on the items you require. Our pickups and drop-offs for DIY orders are only available Monday - Friday 9:00am - 4:30pm. To avoid any late fees, all items must be returned at the agreed date and time.
What is your delivery fee?
Our delivery fees vary depending on the location of your event and your actual order. To give you an idea of how we price our deliveries we take into consideration the following:
- Most orders take up to 1-2 hours to load the truck with two guys
- Anywhere between 1 – 3.5 hours travel to your location.
- Arrive and unload your order may take another hour.
- Travel from your location to our warehouse is approximately 1-3.5 hours.
- And then returning for pickup, everything mentioned above reoccurs.
A normal delivery and pickup for Mackay Rustic Hire & Events is labour hours for two delivery drivers + fuel and truck expenses. We do our absolute best to try and make your delivery and pickup fee affordable and certainly do not use delivery charges to make a profit.
What happens if the weather is bad?
Unfortunately we are unable to provide a refund or postpone until a later date. An unfavourable weather plan is essential when booking our services.
What is the bond for?
The bond is a refundable security deposit to cover against minimal damages or cleaning.
Where are you located?
We are situated in Paget, Mackay Queensland.
What if I only need the items for one day?
Despite needing the hire item for only one day, the price is the same. A one day rental is the same as a weekend or two day rental.
How do I reserve my date?
Please complete the request a quote form or give us a call, we will complete a formal quote and after receiving the deposit amount your order will be confirmed.
What if I cancel?
Booking fees are non-refundable, 30% of the total is due in order to reserve your reservation date and the final payment must be paid 14 days prior to the date of the reservation. All sales including delivery fee becomes final within 14 days of your event.