frequently asked questions
Do you have packages?
Unfortunately not, as every combination is tailored to suit your event.
Are prices displayed inclusive of GST
No, all prices shown are exclusive of GST.
The total cost formally quoted to you at time of booking will be the price you pay which will include GST.
Do you have a minimum hire?
Yes we do. Our minimum hire for DIY pickup is $100 and $300 if you require delivery.
What is the packing fee for?
The packing fee is the time it takes us to pack up, box and wrap the items ready for pickup or delivery - the packing fee is included in any delivery fee but may be charged on DIY pickups.
What happens if the weather is bad?
Unfortunately we are unable to provide a refund or postpone until a later date. An unfavourable weather plan is essential when booking our services.
What is the bond for?
The bond is a refundable security deposit to cover against minimal damages or cleaning.
Where are you located?
We are situated in Paget, Mackay Queensland.
What if I only need the items for one day?
Despite needing the hire item for only one day, the price is the same. A one day rental is the same as a weekend or two day rental.
How do I reserve my date?
Please complete the request a quote form or give us a call, we will complete a formal quote and after receiving the deposit amount your order will be confirmed.
What if I cancel?
Booking fees are non-refundable, 30% of the total is due in order to reserve your reservation date and the final payment must be paid 14 days prior to the date of the reservation. All sales including delivery fee becomes final within 14 days of your event.
Stay tuned!
Mackay Rustic Hire & Events have been listening to our customer requirements & over the next couple of weeks are putting together some pretty cool DIY packages for everyone's budget, whether its a Bridal shower, Baby shower, girls night, Wedding, Engagement or just a relaxing BBQ at home.
These packages will give you the event to remember in 2021.